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Emergency Telephone Numbers in Berlin




BERLIN KLINIK International Hospital Emergency Numbers

BERLIN KlLINIK International Hospital provides for you some Emergency services: the numbers to call for Fire, Police and Ambulance. Also drug help, poisons and emergency doctors and hospitals. Support Groups and helplines as well as Emergency numbers for lost and stolen credit cards and cellphones.




National Emergency Services

Service Telephone

Police (Polizei)

 Tel: 110


Fire Service (Feuerwehr)

 Tel: 112


Ambulance (Rettungswagen)

 Tel: 112


Air Ambulance

 Tel: 0711 707 070


Rescue Service (and ambulance)

 Tel: 192 22


International medical emergency service

 Tel: 030 3100 3222

Tel: 030 3100 3243


Pan-European emergency number

 Tel: 112



Pan-European emergency number: calls to 112 are free from any telephone (mobile or cellular of fixed-line).


European SOS 112

The number 112 can be dialled to reach emergency services - medical, fire and police - from anywhere in Europe. This Pan-European emergency number 112 can be called from any telephone (landline, pay phone or mobile cellular phone). Calls are free. It can be used for any life-threatening situation, including:


Serious medical problems (accident, unconscious person, severe injuries, chest pain, seizure) 


Any type of fire (house, car) 


Life-threatening situations (crimes)




Crisis & Helplines in Berlin

Service Telephone

Police Advice and Information

 Tel: 030 4664 4664


Dental emergency service

 Tel: 030 8900 4333


Poison emergency service

 Tel: 030 192 40


Call-a-doc (Berlin)

Can help with finding English speaking doctors in the Berlin area

 Tel: 01804 2255 2362


German Red Cross

 Tel: 030 850 055


Cancer Pain & Breast Cancer Hotline

Open: 08:00-20:00

 Tel: 0800 420 3040  


Stop Smoking Quitline

Open: Monday to Friday 14:00-18:00

 Tel: 06221 424 200


Rape crisis centre

Open: Monday to Friday 09:00-18:00

 Tel: 030 216 8888


Children's emergency helpline

 Tel: 030 610 061


HIV/AIDS helpline

 Tel: 030 885 6400


Samaritans (connected to the British army in Germany)

 Tel: 0800 181 0771

Tel: 0800 181 0772


Psychological and social assistance service (Psycho-Sozialdienst)

 Tel: 0177 814 1510


Telefonseelsorge 24-hour crisis helpline (in German)

 Tel: 0800 111 0111


International Help Point

Free crisis hotline offering advice on psychological and personal problems

Open: 18:00-24:00 every evening

 Tel: 030 4401 0607




Car breakdown: ADAC

Car breakdown: ACE

 Tel: 01802 222 222

Tel: 01802 343 536


Central lost and found

At: Platz der Luftbruecke 6, 12101 Berlin-Tempelhof

 Tel: 030 7560 3101


Berlin public transport lost and found

At: Potsdamer Strasse 180/182, 10783 Berlin-Schoeneberg

 Tel: 030 194 49


Animal protection (national telephone number)

 Tel: 0700 5858 5810




Pharmacies (Apotheke)

There are a large number of pharmacies in Berlin. All pharmacies digitally display the address of the nearest 24-hour pharmacy in their shop windows 24-hour pharmacy/medication helpline: Tel: 01189. If a 24-hour pharmacy appears to be closed simply ring the bell and the on-duty pharmacist will answer.




Hospitals (Krankenhaus)

Hospital Contact

Charité Campus Benjamin Franklin

At: Freie Universitätklinikum, Hindenburgdamm 30, 12203 Berlin-Steglitz

 Tel: 030 844 50


Charité Campus Virchow-Klinikum

At: Faculty of Humboldt University Augustenburger Platz 1, 13353 Berlin-Wedding

 Tel: 030 450 50


Charité Campus Mitte

At: Faculty of Humboldt University Schumann Str. 20-21, 10117 Berlin-Mitte

 Tel: 030 450 50


Vivantis Auguste-Victoria-Krankenhaus

At: Rubens Str. 125, 12157 Berlin-Tempelhof

 Tel: 030 790 30


Deutsches Herzzentrum

At: Augustenburger Platz 1, 13353 Berlin-Wedding

 Tel: 030 4593 1000

Tel: 030 4593 1001


Franziskus Krankenhaus

At: Budapester Str. 15, 10787 Berlin-Wilmersdorf

 Tel: 030 263 80


Helios Klinikum Emil von Behring (specialises in Orthopedics)

At: Gimpelsteig 9, 14165 Berlin-Steglitz

 Tel: 030 810 20


Gesundheitszentrum am Potsdamer Platz

At: Link Str.8 (Corner Eichhornstr. 2), 10785 Berlin-Mitte

 Tel: 030 259 250


Schlosspark Klinik

At: Heubnerweg 2, 12487 Berlin-Charlottenburg

 Tel: 030 326 40


St. Gertrauden Krankenhaus

At: Paretzer Str. 11-12, 10713 Berlin-Mitte

 Tel: 030 827 20


Unfall Krankenhaus Berlin (Burn and accident centre)

At: Rapsweg 55, 12683 Berlin-Marzahn

 Tel: 030 568 10


DRK Kliniken Berlin-Westend

At: Spandauerdamm 130, 14050 Berlin-Charlottenburg

 Tel: 030 303 50


Krankenhaus Waldfriede

(No Paediatrics, but provides care for minor paediatric accidents)

At: Argentinische Allee 40, 14163 Berlin-Steglitz

 Tel: 030 818 100

Emergency Tel: 030 8181 0301

(IMS/Gesundheits Zentrum)



Support Groups & Helplines in Berlin

English-speaking support groups and meetings for AA (Alcoholics Anonymous) and other 12-step programmes, drug aid, cancer support meetings, AIDS support and more. See this page for contact information. Below find information on the various support organisations and helplines in the Berlin area. While some have English-speaking staff and volunteers, there is no guarantee that English will be spoken.



Alcoholics Anonymous

Drug Abuse


Cancer Support

Children's Helpline

Family Planning & Sexual Health

Women's Support Groups

Mental Health

Disabled Groups

Gay & Lesbian Support Groups

Further Information



Alcoholics Anonymous

There are a number of meetings in the Berlin area, both closed and open.


German Alcoholics Anonymous

Tel: 01803 224 357

Local Berlin Infoline

Tel: 030 787 5188

Alkohol-Hilfe Berlin has information on support groups for alcoholics in Berlin (in German)

Drug Abuse


Narcotics Anonymous (NA) offers English-speaking advice on dependencies and addiction.

Meetings are held regularly in Berlin. 


At: Postfach 029926, 10132 Berlin



Berliner-Aids-Hilfe offers Aids counselling and support in the Berlin region. 


At: Meinekestr. 12, 10719 Berlin-Charlottenburg

Tel: 030 885 6400


Cancer Support

The international medical hotline will provide contact details of the nearest cancer support advisor. 

Cancer Infoline

Tel: 0800 420 3040 (in German)

Tel: 030 3100 3222 or 030 3100 3243


Children's Helplines

Kindernotdienst - Helpdesk for children under 14 years old

At: Gitschiner Straße 48-49, 10969 Berlin-Kreuzberg

Tel: 030 610 061


Jugendnotdienst – Helpdesk offering help and advice to youth aged 14 to 18

At: Mindener Straße 14, 10589 Berlin

Tel: 0130 865 252 (Toll-free number)

Tel: 030 349 9934


Mädchennotdienst: Helpdesk for young women aged 14 to 18 offering counselling and support after sexual violence

At: Herzberger Straße 83, 10365 Berlin

Tel: 030 5505 1900


Family Planning & Sexual Health

The Federal Centre for Health Education (Bundeszentrale für gesundheitliche Aufklärung, BZgA) provides advice on family planning and sexual health.


BIG offers help and support to women and their children who live with mental or physical abuse. It can provide help in a number of languages, including English. It also offers a mobile intervention service. 

Hotline: 030 611 0300

Open: daily 09:00-midnight


Women's refuges

The website of Women's Network BORA has comprehensive information, in English, on the facilities and help available in Berlin for women and children suffering domestic violence.  Berlin has six refuges for women and their children who are victims of abuse and need protection. The refuges are anonymous and free of charge. Help is available in a number of languages. Women's refuge BORA (Frauenprojekte BORA) 

Tel: 030 986 4332


Autonomous women's refuge 

Tel: 030 3749 0622

Autonomous women's refuge 

Tel: 030 559 3531

Autonomous women's refuge

Tel: 030 9161 1836

Women's refuge of the Caritas

Tel: 030 851 1018

Intercultural women's refuge

Tel: 030 8010 8050


Rape Crisis and Counselling Centre for Women

LARA: Berlin offers help and counselling to victims of rape in Berlin

Tel: 030 216 8888

Open: 09:00-18:00 Monday to Friday

English-speaking newcomers and women's groups


The American Women's Club (AWC) of Berlin organises cultural, philanthropic and social activities for its members

Tel: 030 7970 6523

Fax: 030 7974 1865

The Berlin International Women's Club is an international, multi-cultural social club for women in Berlin.

It helps women of all nationalities and their families adapt to life in Berlin. Activities and charity events are organised regularly


Mental Health

The psychological and social assistance service (Psycho-Sozialdienst)

provides information and advice for those suffering from mental health problems.

Tel: 0177 814 1510 (German-speaking only)

Berlin Disabled Groups and Resources

Association for the Blind (Allgemeiner Blinden- und Sehbehindertenverein)

At: Auerbacher Straße 7, 14193 Berlin

Tel: 030 895 880


Association for Young Disabled People in Berlin (Jugendgruppen der Spastikerhilfe Berlin)

At: Lindenstr. 20-25, 10969 Berlin

Tel: 030 2250 0395

Fax: 030 2250 0395

Wheelchair breakdown service: Tel: 0180 111 4747

See also AngloINFO INFOrmation page Notes for the Disabled in Berlin


Gay & Lesbian Support Groups

Lesbian Info Hotline

At: Kulmerstr. 20a, 10783 Berlin-Schoeneberg

Tel: 030 215 2000


Gay Couselling Centre

At: Mommsenstr. 45, 10629 Berlin-Charlottenburg

Tel: 030 2336 9070


Sonntags-Club: Information and cafe for gays, lesbians, bisexuals and transsexuals

At: Greifenhagenerstr. 28, 10437 Berlin-Prenzlauerberg

Tel: 030 449 7590


Maneo: Victim support service for gay men (Schwules Ueberfalltelefon)

Tel: 030 216 3336


Berlin Police contact for gays and lesbians

Tel: 030 466 497 9444

Anti-lesbian violence project (Broken Rainbow)

At: Kasselerstr. 1A, 60486 Frankfurt

Tel: 069 7079 4300




Lost or Stolen Bank/Credit Cards & Mobile Telephones in Germany

What to do and where to call if your credit cards or telephones are lost or stolen in Berlin. Lost or Stolen Bank or Credit Cards. If a bank or credit card is lost or stolen the bank or credit card issuer must be contacted as soon as possible so that the account can be blocked and the card cancelled (sperren).


There is a single free 24-hour national number for cancelling lost or stolen bank and credit cards which will direct card holders to their bank or credit card issuer:

Tel: 116 116

Tel: +49 116 116 (there is a charge for this service when phoning from outside Germany)

Tel: +49 30 4050 4050 (another service that can be called from abroad) 


Depending on the bank or credit card issuer, there may be a charge for the replacement card, but most institutions are insured for such events and any financial losses incurred by the account holder should be returned. It is important to report losses immediately, so that cancellation can be implemented quickly. It is also wise to report bank and credit card theft to the local authorities. This should ensure that any financial losses incurred are returned without the need for an investigation by insurance companies.


Contact details for the most popular bank and credit cards:

Visa: Tel: 0800 814 9100

Mastercard: Tel: 069 7933 1910

The German White Pages, Das Telefonbuch, has a list of emergency numbers for lost credit cards: Click here and select credit cards in the drop down menu




Lost or Stolen Mobile Telephones

All mobile telephones have a unique code, the IMEI (International Mobile Equipment Identity) code. This belongs to the handset and is associated with a card, the SIM (Subscriber Identification Module) card, which holds the telephone number assigned to a customer.


A SIM card: Holds the telephone number and memory. Access can be protected by personalising the card with a 4-digit PIN number. An IMEI number: This is a mobile telephone's unique identification number. The IMEI number provides protection if a phone is lost or stolen. The IMEI code is clearly shown on the paperwork at the time of purchase. Note it down and keep it separate from the telephone. Or to find the IMEI number, enter: *#06# on the keypad.


If a mobile telephone is lost or stolen, inform the service provider in the first instance to have the account locked and prevent anyone else from making calls from the phone. It may also be possible for them to trace the telephone. The owner is responsible for payment of any calls made until the SIM is blocked unless they have taken out insurance with the supplier. If the phone is stolen, a declaration should also be made at the nearest police station; the police will need the IMEI number.


Most mobile phone companies have a dedicated emergency contact number for reporting losses. There is also a single free 24-hour national number for reporting lost or stolen mobile telephones which will direct the person to their service provider:

Tel: 116 116

Tel: +49 116 116 (there is a charge for this service when phoning from abroad)

Das Telofonbuch has a list of emergency numbers for lost mobile telephones: Click here and then on emergency service mobile telephone on the drop down menu under emergency numbers


The numbers to call to reach the main operators are:



 Tel: 01803 302 202



 Tel: 0177 1000



 Tel: 0800 172 1212



 Tel: 0800 552 2255